General terms and conditions

Special conditions for the Oktoberfest!
Only online bookable – 100 % deposit will be charged immediately after the booking and is not refundable in case of cancellation.


General terms and conditions
Guests over the age of 27 can only be accommodated if the guesthouse is not already occupied or has been booked by younger guests or families with children.
Groups of young people under the age of 18 can only be accommodated if they are accompanied by at least one responsible person. The accompanying person must also stay overnight in the guesthouse.


Bookings and payment
Individual guests may book by telephone, letter, fax or E-mail. For groups (6 or more guests), a booking in writing (by letter or fax) is required (see booking form).


Deposits:
Groups of 6 or more guests are required to pay the following in advance:
50% of the total cost of their stay (overnight accommodation including meals) within 14 days of receipt of the booking confirmation.
50% of the total cost of their stay at least four weeks before their arrival.
in the case of bookings at short notice, 100% of the total cost of the stay must be paid by the time of arrival.
The cost of bank transfers is to be met by the payee.


Payment:
Individual guests are required to pay the cost of overnight accommodation for the duration of their stay in advance on arrival.
Groups of 6 or more guests must pay the outstanding sum at the latest on departure.
Payment may be made in cash or by credit card (Visa, MasterCard or Diners) or with an Ec card.


Cancellation
Individuals may cancel their booking without incurring a charge if they do so in writing or by telephone up to one week before the day of arrival. If the booking is cancelled 7 or less days before, a cancellation fee amounting to 50% of the total cost of the stay per day and per person will be charged.
In order to cancel a booking during major trade fairs or the Oktoberfest free of charge, the cancellation must be made 2 months prior to the date of arrival.
In the case of cancellation or no show on the day of arrival, 80% of the cost of the stay per day and per person will be charged.
Group cancellations must be made in writing. The following cancellation charges will be made:
more than 3 months before arrival date: an administration fee of ?52 will be charged,
less than 3 months before arrival date: 30% of the cost of the stay, 
less than 2 months before arrival date: 40% of the cost of the stay, 
less than 1 month before arrival date: 50% of the cost of the stay,
less than 7 days before arrival date: 95% of the cost of the stay plus 50% of the cost of meals.
The same ruling will also hold good if the group members who register are fewer than the number for whom reservations were made.
If the youth guesthouse should have to cancel a guest?s reservation for a good reason, the cancellation must be made in writing at least 2 weeks before the arrival date. Such guests will be given assistance to find accommodation elsewhere.


House rules
The house rules form an essential part of these terms of business. In the case of contravention of the house rules, the Paritätischer Wohlfahrtsverband has the right to cancel its contract to provide accommodation without notice.


Liability
Whoever causes damage to the building, its fittings or lifts is liable for that damage within the framework of the legal requirements (in particular, also responsible people accompanying guests and organisers).
On the departure of groups, the rooms will be inspected by the guesthouse?s personnel. Compensation for possible damage, in particular for lost keys, will be invoiced. The youth guesthouse will only be liable for damages suffered by a guest, if the damages are caused by a member of the guesthouse personnel and it is a case of serious negligence.
The youth guesthouse will only accept liability for valuables, if these items are handed over to the personnel with the express wish that they should be placed in the guesthouse safe. This is according to the legal requirements. We accept no liability for bicycles parked on the guesthouse grounds.